HCL Recruitment for SENIOR CUSTOMER SERVICE REPRESENTATIVE in NOIDA

DELIVERY VOICE | SENIOR CUSTOMER SERVICE REPRESENTATIVE | NOIDA

Job Summary

LOCATION: Noida

DESIGNATION: Senior Customer Service Representative

QUALIFICATION:To provide information to their customer regarding their queires and resolve the end customer issues as per defined SLA | Able to work independently and efficiently to meet SLA | Able to comprehend the request of the customer and meet the quality standard

(1.) Attendance/Login Hours/Unsechduled Leave/SLA targets as per defined by the process

(2.) Improving skill level throughSelf development / nominating training programsSkill reverification Tests

(3.) Meet the defined Quality Scores. Innovation & Process Improvement

(4.) The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team

(5.) To consistently meet or exceed CSAT parameters as defined for the process.

SKILLS:BA

EXPERIENCE: 1-3 Years

NO. OF POSITIONS: 26

for more details click here: https://www.hcltech.com/jobs/delivery-voice-senior-customer-service-representative-noida-0